Elements By Nature are committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.
1. The Information we collect and how we use it
When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require. This information takes place in a secure environment where your details cannot be accessed by anyone except for customer services at Elements By Nature. We use Paypal Gateway and Barclays – both highly respected and secure payment services – to process your payments. If for any reason you do not wish to give us your credit card details on-line, you may instead download the form from our website. We gather this information to allow us to process your registration, process any orders you may make and to contact you with information regarding your order. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. No personal information regarding your account is passed to these agencies. If you opt in to receive further information then we may also provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to enquiries@elementsbynature.co.uk. We will then delete any such information and cancel your newsletter subscription. We do not under circumstances provide your information to any third parties.
How we collect personal data from you We use different methods to collect data from and about you including through: • Direct interactions including purchases. You may give us your Identity, Contact and Financial Data and Claims Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you • apply for our products or services; • complete our ‘Contact Us’ form; • create an account on our website; • give us some feedback. • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details. • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: • Technical Data from the following parties: • (a)Analytics providers such as Google based outside the EU • (b)Mailchimp – how subscribers engage with our campaigns and certain profiling and technical information, based outside the EU • (c)Woopra – information about how you engage with our website; certain technical information about the device, based outside the EU • (d)Hotjar – information about how you engage with our website; certain technical information about the device, based outside the EU • (e)Social media websites such as Twitter & Facebook that will feed back certain defined characteristics to inform future advertising campaigns, based outside the EU Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may also collect statistics about the behavior of visitors to its website. How we use your personal data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: • Where we need to perform the contract, we are about to enter into or have entered into with you. • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. • Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
2. IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3. Data Protection
Elements By Nature is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
4. Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
5. Updating your Details
If any of the information that you have provided to Elements By Nature, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail at enquiries@elementsbynature.co.uk.
6. Your Consent
By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. Where appropriate we will also E-mail you should we make any changes so that you may consent to the use of your information in that way. Continued use of our website will signify that you agree to any such changes. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
7. How to contact Elements By Nature
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments then please find our details on the ‘Contact’ page.