Elements By Nature Limited (company number 11306080, trading as Elements By Nature) are committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures we have in place to safeguard your privacy.
1. The Information we collect and how we use it
When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your delivery details and payment information. Payment is processed securely by WooPayments, powered by Stripe: your card details are not seen or stored by us. If you start an order but do not complete it, we may e-mail you a reminder using the details you have already given us. We use the information you give us to process your registration, process any order you make, and contact you about your order. We may use aggregate information and statistics to monitor and improve the website; these statistics do not identify any individual. If you opt in to hear from us, we may send you information about products or offers we think may interest you. If you would rather not receive this, please e-mail elementsbynature@gmail.com and we will delete that information and cancel your subscription. We do not sell or share your personal information with third parties for their own marketing purposes.
We collect personal data from you in a few ways: directly, when you register, place an order, contact us, or fill in a form; automatically, through cookies and similar technology on our website; and from the services we use to run the site. Those services are: analytics and security providers, including Google (Google Analytics and Site Kit) and Automattic (Jetpack), who help us understand site usage and keep the site secure; the advertising and shopping platforms we use to list and promote products, including Meta (Facebook and Instagram), Pinterest and TikTok; and our own order and contact management system (Jetpack CRM). We only use your personal data when the law allows us to: to perform our contract with you, where it is in our legitimate interests and does not override your own rights, to comply with a legal obligation, or with your consent for marketing. You can withdraw consent to marketing at any time by contacting us.
2. IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3. Data Protection
Your personal data is protected under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to access the personal data we hold about you, ask us to correct it, ask us to delete it, restrict how we use it, receive a copy in a portable format, and object to how we use it, including for marketing. To exercise any of these rights, contact us at elementsbynature@gmail.com. We do not charge a fee for this, unless a request is clearly unfounded or excessive.
4. Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
5. Updating your Details
If any of the information that you have provided to Elements By Nature changes, for example if you change your e-mail address or name, or if you wish to cancel your registration, please let us know by e-mailing elementsbynature@gmail.com.
6. Your Consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and where appropriate we will e-mail you so you can consent to the new use of your information. Continued use of our website after a change signals that you agree to it. Because of the global nature of the internet, the information you provide may be transferred to and processed in countries outside the UK. Where this happens, we only work with providers who protect your information to a standard equivalent to UK law.
7. How to contact Elements By Nature
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments then please find our details on the Contact page.